Frequently Asked Hotel Questions
Q: What time is check in / check out?
A: 3PM/11AM

Q: Since you now serve alcohol, is it still 18 years old to gamble?
A: Yes

Q: Do you allow smoking on property? In guestrooms?
A: Yes, in designated areas/we have smoking and non-smoking rooms

Q: How much do you charge for Wi-Fi internet access?
A: Wi-Fi is complimentary

Q: Do you have a fitness center? What kind of equipment does it have? What are the hours?
A: Yes, on the second floor of the hotel and at Dakotah Sport & Fitness (off property, adjacent from the hotel)
     Second Floor Hours: 6:30AM-11PM/9AM-9PM (Family Hours)
     Dakotah Sport & Fitness Hours: 5AM-10PM (M-F) 6AM-10PM (Sat/Sun)

Q: Do you offer room service? What are the hours?
A: Yes, 7am-1am EXCEPT Monday it closes at 10:30PM for cleaning…at that time the Gambler's Grille will remain open for food

Q: Do you have a business center?
A: Yes, guest may either buy a pre-paid internet card at the Front Desk or use their Credit Card to get online

Q: Do you have a pool? What are the Hours?
A: Yes, on the second floor of the hotel and at Dakotah Sport and Fitness
     Second Floor Hours: 6:30AM-11PM/9AM-9PM (Family Hours)

Q: Do you have poolside rooms?
A: No

Q: Do you have refrigerators and / or microwaves in the rooms?
A: Refrigerators are available upon request depending upon availability. Microwaves are not available or accepted into the hotel rooms.

Q: How many Guests are allowed in hotel rooms?
A: Standard rooms allow a max occupancy of 5 guests. Suites allow a max occupancy of 3 guests.

Q: Do you have any Suites?
A: We offer a variety of suite types. Please call hotel reservations at 952-445-9000 or 1-800-548-8536 for more information.

Q: Do you offer a free movie channel or Pay Per View movies?
A: We do not offer a free movie channel. Pay Per View movies are available in all hotel rooms.

Q: Do you have a spa? What are the hours?
A: Yes, 9AM-8PM daily

Q: Do you offer valet parking?
A: Yes, valet parking is complimentary

Q: Do you offer rollaways and cribs? What is the charge?
A: Yes, rollaways are $10 and cribs are complimentary

Q: Is a credit card required to make a hotel reservation?
A: Yes

Q: Is a credit card required upon check in?
A: Yes, $25 will be authorized for incidentals

Q: When does the $25 authorization return to my card?
A: *The authorization will be released by The issuing bank in accordance to its hotel authorization policy and may take several business days

Q: What is the minimum age requirement to check in to the hotel?
A: 21

Q: What is your cancellation policy?
A: Reservations not cancelled by 4 p.m. day of arrival or not checked into are subject to one night’s room and tax charge

Q: Will my credit card be charged if I forget to cancel my reservation?
A: Yes

Q: Do you have connecting rooms?
A: Yes, must request at the time of booking

Q: Do you have accessible rooms? What is included / available?
A: Yes. Some of our accessible rooms offer a roll in shower. Shower seats are available upon request based on availability.
Accessible rooms available with one or two beds

Q: I have a question about my bill,who do I call?
A: Hotel Front Desk at 952-403-5200

Q: What if I left something in my room after check out?
A: Please contact Lost & Found at 952-496-7228

Q: What forms of payment are accepted?
A: Cash, Credit Card, Gift Card, Pre-Paid Card, Travelers Checks

Q: Are pets allowed?
A: Only registered service animals with the proper documentation.

Q: Is outside alcohol allowed in the hotel rooms?
A: No.

Q: Can you have alcohol in the pool area?
A: No

Q: How do I book a meeting?
A: Contact Group Sales at 952-496-6528

Q: Do you offer special group rates?
A: Contact Group Sales at 952-496-6528

Q: How can I book a wedding at your hotel?
A: Contact Group Sales at 952-496-6528

Q: What are the hours of your restaurants and bars?
Restaurant Info
Buffet (Ages 3 and under free; 4-11 = Child pricing; 12+ = Adult pricing)
Please click here for Buffet hours and prices.
Mystic Steakhouse        Sun, Wed, Thu      5pm - 10pm      Fri - Sat      5pm - 11pm
Meadows Bar & Grille Summer Hours:        Open Daily      11am - Close
Winter Hours:       Mon – Thurs • 5 pm - Close     Fri, Sat & Sun • 11 am – Close
Minnehaha Café         Open 24 Hours closed Mon 10:30 PM - Tue 7:00 AM
Promenade Restaurants         (Gambler's Grille open Mondays 11A-7A)
Gambler's Grille         Sun, Tues-Thu: 11AM - Midnight / Fri-Sat 11AM-3AM
Fusion Noodle Bar         Sun-Thu: 11AM - Midnight / Fri-Sat 11AM-3AM
Mystic Deli         Sun-Thu: 11AM - Midnight / Fri-Sat 11AM-3AM
Caribou Coffee®         Open daily: 6:30 AM - 12:00 AM
Room Service         7am - 1am daily
Little Six         Sun-Thu: 7AM - 12AM / Fri-Sat 7AM-2AM
Bar Info
Drinx Bar         Open daily 11AM-2AM
Promenade Bar         Sun-Thu: 5PM-12AM / Fri-Sat: 5PM-2AM
The Lobby Lounge         Sun-Thu: 11AM-12AM / Fri-Sat: 11AM-2AM

Still have a question?
Contact us at 952-445-9000

*All requests are subject to availability*

Facebook   Twitter    YouTube   Google Plus    Flicker   Linked In

Let's Go